Your health information, specifically.
This page is written for the consumer health data laws of Washington (the My Health My Data Act), Nevada and Connecticut, and applies to anyone who uses Keto Tracker AI. It sits alongside our Privacy Policy, which covers everything else.
Keto Tracker AI is a trading name of Keto Tracker LLC, an Arizona limited liability company. "We" and "us" mean Keto Tracker LLC. This policy takes effect on 13 September 2026.
1. The health information the app handles
The app is a food, weight and training log, so most of what you enter is health information:
- Meals, portions, macros, water and fasting windows
- Weight, weigh-ins, waist measurements and ketone readings
- Workouts and training history
- Your age, sex and height, if you entered them
- Pregnancy status, if you entered it
- Meal photos, progress photos, and your conversation with the coach
All of it is stored on your phone, not by us. We cannot see it, and deleting the app deletes it.
2. What we collect, and where it comes from
Everything comes from you, directly. Health information leaves your phone in only two ways:
- When you use an AI feature, after you have agreed. The request carries what the answer needs: a meal photo, the words you typed, your coach question, or a summary of your figures — targets, recent meals and weights, training, your age, sex and height if you entered them, and for recipes and meal plans what is in your fridge and whether you are pregnant.
- When you report an AI answer. The answer you report may itself contain health information.
If you write to us from our Support page, what you write may include health information too. It goes to our server and the Google Sheets spreadsheet we answer messages from, and is deleted 12 months after it arrives.
We never collect your location, and we never set up a virtual boundary (a "geofence") around any place.
3. Why
Only to give you the answer you asked for, to count requests against your allowance, and to review answers people report as harmful or wrong. We do not use health information for advertising, we do not build a profile of you, and we do not sell it.
4. Who receives it
| Who | What they receive | Why |
|---|---|---|
| xAI (AI provider, United States) | The content of each AI request you make on the free and Pro plans, kept up to 30 days and not used for training | To answer it |
| DigitalOcean (hosts our server) | AI requests passing through on the way to the provider, which are not stored, and reports and support messages you send, kept for 12 months | To run the service for us |
| Google (hosts the spreadsheet we answer support messages from) | A copy of any support message you send from our website, kept for 12 months | So we can read and answer it |
We have no affiliates that receive it. With your own AI key (BYOK), requests go straight from your phone to the provider you chose, xAI or MiniMax, and we receive nothing.
We do not sell consumer health data. Doing so would need your signed authorization, and we will never ask for it.
5. Your consent
Before any health information is sent for the first time, the app asks whether you agree. It names what is sent and the companies it goes to. Saying no keeps every feature that does not need an AI working. You can withdraw at any time in Settings → AI and your data, which stops anything further being sent.
6. Your rights
- Confirm and access. Ask whether we hold or share your health information, get a copy, and get the list of everyone we have shared it with.
- Delete. Ask us to delete what we hold. We will delete it from our server and ask the companies in §4 to delete it where they can identify it.
- Withdraw consent. In the app, as in §5, or by asking us.
How to ask. Email support@ketotracker.ai. Because we hold no name for you, and no email address unless you gave one with a support message, include the app identifier from Settings → Plan → See what's counted; it is how we find your records. We answer within 45 days. If we need longer we will tell you why, and never take more than 45 days more. Asking is free, twice a year or more.
7. If we say no
Reply to our answer with the word "appeal" and we will review the decision and tell you the outcome, with our reasons, within 45 days. If you are still unhappy you can contact your state attorney general; in Washington, that is atg.wa.gov/file-complaint.
8. Contact
Keto Tracker LLC, Arizona, USA · support@ketotracker.ai
Effective 13 September 2026 · Last updated: 14 September 2026